Your success is what drives our success
We’re acutely aware that your success is what drives our success. If your systems are not fit for purpose, if they are blocking your operations rather than enabling them, if they are experiencing problems and we’ve not explained how to remedy them ... that’s our fault ... and we’d expect you to want to walk away from our relationship.
We therefore offer both ad-hoc or retainer-based systems monitoring, administration and support, covering your networks, your server systems (whether on-prem, cloud or based in a data centre) and all the way to your client access devices.
We’re only a phone call away
Our team are based in Sydney.
We do not outsource and we do not use overseas call centres.
Your systems will be supported by the people who implemented them.
All clients of Remex are supported by the entire Remex team.
Multiple people will have intimate knowledge of your business, your systems and your objectives.
We are literally a phone call away. For matters that you do not consider to be urgent, you could alternatively email us. You’ll also have access to our mobile phone numbers, in case you want to talk to a specific person.
Value is the quality that renders something desireable, useful, worthwhile.
We know we are valued because we are told so by existing clients.
We are valued by our clients because we value them.
It could be something as mundane as helping you to connect to a printer, or setting up your email on a new mobile phone.
It could be something much less mundane such as restoring accidentally deleted data on your network storage, ensuring a new hire is set up with appropriate access to systems, determining why your WiFi intermittently under-performs, or restoring inter-office communications.
Proactive
Automated system health and uptime monitoring allow us to notify you, in advance, of any challenges that are presenting, empowering you to make informed decisions.
Diarised key dates prompt us to keep you informed around system life-cycle planning, keeping you in control.
Regular formal and informal meetings allow us to continue to understand your business, your challenges and opportunities.
Reactive
Dependent on the nature of an issue, we will provide:
- telephone - if we can quickly and easily talk you through it
- remote control - if it makes sense that we show you what/how to do something on your system
- on site - when things get serious, we will be there for you
If it’s important to you,
it’s important to us.
